Troubleshooting

Video technology is continuously evolving so if you have problems playing a video here are some pointers. If you still have problems please don’t hesitate to get in contact.

  1. Make sure the file has fully downloaded
  2. Download again
  3. Update your media player
  4. Try another media player. VLC Mediaplayer is one of the most versatile available and it’s free.
  5. If you’re using a computer that’s older than 2 or 3 years, the graphics card and/or processor may not be able to cope with file size.